Effective Date: 21-Aug-2009 | Last Updated: 21-Aug-2025
Privacy Policy
Orchard Motel values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our accommodation, restaurant, sauna, and massage services.
📋 Information We Collect
Personal Information
- Name, address, phone number
- Email address
- Payment details
- Identification documents
Booking & Stay Information
- Room preferences
- Check-in/check-out details
- Special requests
- Service history
Service Preferences
- Dietary preferences
- Wellness treatment history
- Accessibility needs
- Communication preferences
Technical Information
- IP address
- Device type and browser
- Cookies (for online bookings)
- Website usage data
🔧 How We Use Your Information
- Service Delivery: Process reservations, payments, and service requests
- Personalization: Enhance customer experience and tailor services to your preferences
- Communication: Send booking confirmations, service updates, and promotional offers (with your consent)
- Legal Compliance: Meet legal obligations and security requirements
- Quality Improvement: Analyze service usage to improve our offerings
🤝 Data Sharing
We do not sell your personal information. We may share limited data with:
- Payment Processors: Secure transaction processing
- Service Providers: Trusted partners (laundry services, IT systems, maintenance)
- Legal Authorities: When required by law or to protect safety
- Emergency Services: In case of medical or safety emergencies
🔒 Data Security
We implement industry-standard security measures including:
- Encryption of sensitive data
- Secure payment processing systems
- Regular security audits and updates
- Access controls and staff training
- Secure data storage and transmission
👤 Your Rights
Access Rights
Request a copy of your personal data we hold
Correction Rights
Update or correct any inaccurate information
Consent Management
Withdraw marketing consent at any time
Deletion Rights
Request deletion where legally applicable
Terms of Service
By booking accommodation, dining at our restaurant, or using our wellness facilities at [Hotel Name], you agree to these terms and conditions.
🏨 Reservations & Check-in
- Required Documentation: Valid government-issued ID and payment method required at check-in
- Check-in Time: Standard check-in from 3:00 PM, early check-in subject to availability and charges
- Check-out Time: 11:00 AM standard, late check-out available with prior arrangement
- Cancellation Policy: Cancellations must follow our published policy; no-shows may incur charges
- Age Requirements: Guests under 18 must be accompanied by a parent or guardian
🤝 Guest Responsibilities
- Respectful Conduct: Treat hotel property, staff, and other guests with courtesy and respect
- Prohibited Activities: No illegal, disruptive, or unsafe behavior permitted
- Property Damage: Guests are financially responsible for any damages or losses to hotel property
- Noise Policy: Maintain reasonable noise levels, especially during quiet hours (10 PM - 8 AM)
- Safety Compliance: Follow all safety instructions and emergency procedures
🛏️ Accommodation Terms
Occupancy Limits
Room occupancy limited to registered guests only. Additional guests require prior approval and may incur extra charges.
Smoking Policy
Smoking prohibited in all indoor areas. Designated outdoor smoking areas available.
Pet Policy
Pets allowed only in designated pet-friendly rooms with advance booking and additional fees.
Key Card Security
Lost key cards incur replacement fees. Report lost cards immediately for security.
🍽️ Restaurant Services
- Dietary Requirements: Inform staff of allergies, dietary restrictions, or special needs
- Outside Food Policy: External food and beverages not permitted in restaurant areas
- Dress Code: Smart casual attire required for dinner service
- Reservations: Advance booking recommended for restaurant dining
🧘 Wellness Services (Sauna & Massage)
- Advance Booking: Appointments must be scheduled in advance
- Medical Disclosure: Inform staff of medical conditions, injuries, or health concerns
- Age Restrictions: Minimum age requirements apply for certain treatments
- Cancellation Policy: 24-hour cancellation notice required to avoid charges
- Appropriate Conduct: Professional, respectful behavior required at all times
💳 Payment Terms
- Payment Methods: Cash, credit cards, and approved electronic payments accepted
- Settlement: All charges must be settled at check-out unless pre-authorized
- Currency: All prices quoted in local currency unless specified otherwise
- Incidental Charges: Additional services will be charged to your account
⚖️ Liability & Disclaimers
- Valuables: Hotel not liable for loss of personal items unless stored in hotel safe
- Facility Use: Use of all facilities at guest's own risk unless negligence is proven
- Force Majeure: Hotel not liable for delays or cancellations due to circumstances beyond our control
- Medical Emergencies: Hotel will assist but is not responsible for medical costs
🚫 Service Termination
The hotel reserves the right to refuse service or remove any guest who violates these terms, without refund. This includes but is not limited to:
- Disruptive or inappropriate behavior
- Damage to property
- Violation of safety regulations
- Non-payment of charges
Customer Support
At [Hotel Name], we're committed to providing exceptional support throughout your entire stay experience.
🏨 24/7 Front Desk Support
Available Services
- Check-in/check-out assistance
- Booking modifications
- Lost & found services
- Emergency assistance
- Local area information
- Transportation arrangements
Concierge Services
- Restaurant recommendations
- Event tickets and bookings
- Local tours and activities
- Shopping assistance
- Business services
🍽️ Restaurant Support
- Reservation Management: Table bookings, cancellations, and special requests
- Dietary Accommodations: Special menus for allergies, dietary restrictions, and preferences
- Event Catering: Private dining and special occasion arrangements
- Feedback Handling: Immediate response to dining experience concerns
🧘 Wellness Services Support
Appointment Management
- Online booking system
- Phone reservations
- Same-day availability
- Group bookings
Cancellation Policy
- 24-hour advance notice required
- No-show charges apply
- Emergency cancellations considered
- Rescheduling options available
💬 Feedback & Complaints Resolution
How to Provide Feedback
- In-person at reception
- Email to our support team
- Online feedback form
- Phone during business hours
- Post-stay survey
Our Commitment
- 48-hour response guarantee
- Manager involvement for serious issues
- Follow-up to ensure satisfaction
- Continuous improvement process
🚨 Emergency Support
- Medical Emergencies: Immediate contact with local medical services
- Security Issues: 24/7 security personnel and local law enforcement coordination
- Fire Safety: Automated systems and trained staff response
- Natural Disasters: Emergency protocols and evacuation procedures
- Personal Emergencies: Assistance with family notifications and travel arrangements
📞 Contact Information
Primary Contact
Phone: [Insert Phone Number]
Email: [Insert Support Email]
Address: [Insert Hotel Address]
Department-Specific
Reservations: [Insert Reservations Email]
Wellness Spa: [Insert Spa Email]
Restaurant: [Insert Restaurant Email]
⏰ Support Hours
24/7 Services
- Front desk reception
- Emergency assistance
- Security services
- Basic concierge
Business Hours Services
- Management consultations
- Detailed concierge services
- Administrative support
- Group bookings